Rivers Casino Employee Reviews

I worked for the casino but after having an injury the job requirements changed and I was no longer eligible to continue to work in the same position. Rivers don't realize how stressful their employees can get with dealing with the customers, I guess it comes with the environment. Sometimes I don't think upper management appreciate our hard work and patience. Employees at Rivers provide the top customer service and still manages to get cursed out by the customers and I don't think upper management knows how that feel. Sometimes I want to quit because the customers are really harsh, but I have no other options. I have written incidents reports on a couple of customers and based on the status of their cards they are still allowed there and I don't believe that's fair.I worked at Rivers for 7+ years opening a couple different restaurants on property. I was passed up on promotions because i didnt play into the favoritism routine. I was targeted by management after i voiced my opinion about feeling mistreated. Rivers Casino for my Job tilt was one of the better position in the casino, But as far as advancement, job where limited for opportunities to move up in the company .Fast paced environment I learned time management and improved organizational skills. Management was composed of friends and family. My coworkers were friendly for the time that they stayed . High turnover due to attendance policy. Company runs on a point system therefore must arrive before or on time otherwise are penalized up to termination. Prior to shift are work meetings to educate employees on up-to date events and other need to know information. Once done, the bag must be locked and opened by a supervisor upon arrival at the bar. Bar duties are listed in resume. Coworkers are very nice. most enjoyable part of the job is interacting with the patron. Its always something going on, bands, a game, machines ringing. He wants everyone to enjoy coming to work and make sure that rubs off on to the customers. It was evident in all of the employees.I walk around the floor for 8 hours attending to guests needs with slot machines. You never see management nor do they listen to your opinion. Hardest part of my job is the ability to help guests issues that I don't know. In training we are supposed to contact our manager or the other departments manager to figure out the issue for the guest but often the guest is left there with no answer. Steel City Casino Workers Council said it has collected signatures of more than two-thirds of the casino's roughly 800 hospitality employees. Our goal is to provide substantive commentary for a general readership. Des Plaines to sharing a portion of casino revenue annually with the state for the next 30 years, almost $4.7 million of that went to the state and almost $2.5 million to 10 economically challenged communities in the south and southwest suburbs. Rivers Casino say their employer has been cutting its workers' hours to avoid providing them with health insurance. Steel City Casino Workers Council has been fighting to unionize casino employees for more than a year now with the help of Unite Here, a North American labor union. Philadelphia, owned in part by one of the partners in the Pittsburgh casino, who also complained of unfair treatment of workers. Union workers throughout Pittsburgh representing organizations like the Service Employees International Union and the United Food and Commercial Workers International Union were also there to show support. Election Oversight Committee, a group of community leaders that will monitor the union election at Rivers. Members of the committee have been tasked with investigating allegations of misconduct during the election. His lawsuit said he complained, was accused of coming to work late, and was fired. Casino operates two branches: one in Pittsburgh, PA, and another just outside of Chicago, IL. The company first opened in 2009 and already looks to tap into new markets. Job hopefuls must demonstrate friendly and professional attitudes to work at Rivers Casino. Cooperation and communication among team members across departments remain vital to develop camaraderie and execute essential tasks effectively. Employees must treat guests with a sense of caring and individuality while identifying specific needs. Associates work hard to consistently provide high-quality customer service in energetic and fast-paced job climates. Management teams offer appreciation programs and strive for positive employee morale. The casino also provides associates job-transfer options and internal promotions as well as cross-training and learning opportunities for inclined workers. Applicants should base survey answers on completely satisfying customers. The automated employment assessment may take several minutes to complete, so prospective associates should spend as much time as needed to fill out the form as truthfully and completely as possible. Workers should also possess any accreditations of certifications necessary for positions desired. As a relatively new casino, many applicants report responses from hiring managers within a few days, as the prominent attraction still needs to fill out existing staffs. Interview invitations may arrive within the same week via email. The company also provides affordable health, dental, and life insurance plans as well as free vision coverage. Part-time employees also enjoy job benefits, such as tuition reimbursement and a Sunshine Fund for team members experiencing hardships. The charitable outfit, known as Rivers Casino Community Champions, maintains ongoing commitments to the residents and nonprofits of Pittsburgh. Each month, Community Champions partners with a local organization or initiative to lead a day of service.

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