Use this template in the contract specifications to clearly express what you expect thus to avoid “misunderstanding” between vendor and you about the content of the operations handbook. System- and Operations Handbook is an important part of the Operations / Production Managers “Job Insurance”. Without such a documentation he can in case of an audit not proof that all tasks are assigned and checked for execution. Runbook, however, is an internal document. You have direct access to the audience for your company's runbook and can directly observe the work they do. What your IT staff need in your organization may be significantly different from a standard template. Runbook/Operations manual, but that the use cases would make a lot of sense, as you would be tying the steps needed to complete a function to the use case that the user is trying to accomplish from a business or technical sense. The manual then becomes a set of directions tied to the problem the user is trying to solve or the business process they are trying to complete.
